COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our
customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our
complaints procedure below and we will respond promptly to ensure complete
satisfaction.
As soon as possible after the completion of the works, please inspect the work to
ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please
contact us as soon as you can in order that we can rectify any problems as soon as
possible.
OUR PROCEDURE
Either call us on 01744 734800
Or write to us at 32 Knowsley Rd, Saint Helens, Merseyside WA10 4PJ
(please request proof of receipt if posting)
Or Email us info@qualplas.co.uk
We aim to respond within 2 days of receiving your complaint and where possible, will
provide you with a date to remedy any issues raised.
Qualplas is a member of Independent Network, part of Network VEKA Ltd. In the unlikely event that we
cannot remedy your complaint to your satisfaction you may wish to refer your
complaint to them. In the first instance please submit your concern online at
www.inveka.co.uk, selecting “Your Guarantee” and completing the online form.
Alternatively, they can be contacted by telephone on 0800 800080.

Call us on 01744 734800  |  Contact us by email

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Qualplas Limited, Knowsley Road, St Helens, Merseyside, WA10 4PJ
Company Reg No: 2176381
Vat Reg No: 483 4650 29
Registered in England and Wales

OPENING TIMES: MONDAY-THURSDAY 8:00am-5:00pm
FRIDAY 8:00am-4:30pm  SATURDAY 8:00AM-12:00pm